Getting to Yes: Negotiating an agreement without giving in - Roger Fisher, William Ury

__________________________ THE WORLD'S BESTSELLING GUIDE TO NEGOTIATION Getting to Yes has been in print for over thirty years. This timeless classic has helped millions of people secure win-win agreements both at work and in their private lives. Founded on principles like: * Don't bargain over positions * Separate the people from the problem and * Insist on objective criteria Getting to Yes simplifies the whole negotiation process, offering a highly effective framework that will ensure success.